So it seems that at work they have dropped me from being a teamlead and back to a regular agent that's suppose to just sit there and take calls all day...
NOTE: If you don't know, I work for an outsourcing company for a Technical Call Center for a Cellphone provider, troubleshooting Blackberry devices.
I've noticed that in the past weeks that they wanted to change things around and kind of go back the way it use to be with the "Team Leads" and have them actual take more part of their position and have more responsiblities. I wasn't asked again to be one, I was wondering why at first I mean I do have the knowledge and I am great to the agents on the floor, I just didn't know what's the reasoning... As you may know I am looking for another job at this time so I really just shrugged it off thinking I'll just be on my way anyway, also I'm use to just being up there at one point and dropping again that what they've been doing to me the whole time I've worked there.
Anyway I guess one of people that were asked denied the position didn't want to be walking the entire time and likes his position of handing out "Tier3 tickets" to other agents to be worked on. (Tier 3 was once a department that we would transfer to after we done our regular troubleshooting with no resolution, now that department is gone so our center decided to take over.) So a supervisor asked if I wanted to fill in the spot. Exactly what I said was, "I don't care, I'll do whatever" I guess that is not what he was looking for. He wanted me to jump up for joy that I was being asked SECOND to be a "Team Lead" he said this "the reason why we didn't ask you is because it doesn't seem you were motivated to be one."
I can't believe this fool, he seriously said that to me? How could one be "motivated" after being in the position I've been in throughout the time I worked there... I know this probably doesn't mean much to you that doesn't work with me... But I've been doing so much side projects and shit for this place (Floor walker, SME, Team Lead, Helpdesk, pulled CSAT reports, basically assisted with pulling in the CDMA project, Writing up parts of a knowledge base we use, TIER3, I've been at position when the whole Blackberry project came to Des Moines.) Yet I'm getting paid the same amount as the people that are just doing their jobs of just sitting on the phones not having to be the best on their quality of Customer Service.
So really I don't care if they decided to make me a Team Lead again or not, I gave him my answer whatever he decides... I just think I'm worth more than this job and it usually just brings me down thinking about it. I was lying in bed before typing this out thinking about it, it's very depressing sometimes...
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~~~~~~*****OH SECOND THING!
I didn't get a 3G iPhone today... unfortunately AT&T is being an awful company to just the regular individuals users and will not credit me for my lost iPhone roaming charges in Mexico I didn't make and wants me to pay it all... so they cut off my service because I couldn't pay all of it, here's a blog entry all about it...
OH MY F*CK... NO I shouldn't censor myself FUCK!
If anyone out there can help me with this problem that would be great!
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