Thursday, December 01, 2005
DAMN BITCH!
"AHHHHHH DAMN BITCH!!!!" I screamed in the car just thinking how upset I was at this lady that I was on the phone with. She pissed the hell out of me I was only 15 minutes away from 7:30, the time I was suppose to be leaving and then this lady had to call me.
"Thank you for calling Sprint, together with Nextel Blackberry Support. My name is Otis, may I have your first and last name please?" I said very quickly to hurry up the call.
I hurried up as fast I could typing down her information and try to get to the point.
"So what can I help you with?" I said as politely I could but still wanting to get done so I can leave on time.
"I can't get my contacts over to my other blackberry, I keep trying but I keep getting my damn daughter's contacts in there."
Ok so I tried to go through the process helping her out and still a no go. "Damn!" I thought knowing that this call may take a while. Let me tell you about this lady she has many sim cards or something but her kids or something stole them or whatever I don't understand what was going on but she needed them to load up the blackberry and junk.
So now I suggested let's start from scratch and getting the contacts from the old blackberry back on to her pc. She didn't have the sim card in the other blackberry so she went to her room to grab another one or something. All I hear is her rummaging through her things and then finally noticing that her sim cards were not where she put them.
"DIANA! DIANA! WHERE ARE MY DAMN SIM CARDS? I HAD THEM HERE ON THE DESK AND THEY'RE NOT HERE ANYMORE!" she screamed at the top of her lungs like she was far away from her daughter or something. She replied back but I really had no idea what she said.
"WELL THEY CAN'T JUST WALK OUT OF HERE THEMSELVES! Oh Jesus help me now why make life so hard," she then was talking to herself.
"Look for it," her daughter had told her.
"I ain't going to look for it! I have the Nextel guy thinking we're crazy now! Oh lord have mercy. I swear I can't wait for these kids to grow up and get out of here, I swear they're going to be the death of me."
She's black by the way... but yeah so I just wanted to say just put your sim on the blackberry now to your old one, but that's what she came up of so whatever. The sim card is located behind the battery of the phone and the blackberry takes forever to load that really annoys the shit out of me I swear because that just took my time away! Oh it's 7:30 now so I'm passed my leave. So we got the backup from the old blackberry which took probably 3 minutes and then now she has to put the sim card to the new one and load that back up. So we tried that and she restored her contacts in ok so it was all of her daughter's contacts in there. AHHH!!! I'm getting annoyed so finally I got her to wipe the whole system on that blackberry. TOOK FOREVER!!! SHE COULDN'T GET IT RIGHT! That whole process took like 20 minutes by itself! AHH! Finally though after the whole wiping of the handheld I restored the contacts and it was SUCCESSFUL!! OOH THANK THE GOOD LORD IT WAS SUCCESSFUL!
I really thought that was the end of done whatever! YEY!! NO!
"So I want to set up my email from my school. That's really important to me." she said not knowing that I got off a half hour ago!
"Uhhhh... Okay... So what do you use webclient?" I said calmly trying not to sound like I wanted to end this call now.
She didn't know I just assumed and just told her to give me her PIN number for me to look it up real quick. Okay so it was oh man I just didn't know how to get things going because she didn't work the blackberry right for using different simcards and junk so I was just getting so annoyed at this crazy lady!
Once the supervisors of mine notice that I'm still there, "What's up with the call, Otis?" Crystal said in an IM to me.
"I can't understand this lady's craziness," I said being blunt. The funny thing about that is that I said that to my supervisor which is cool but realize that in my training class we got to see videos of people doing these calls and we see everything what they do on the screen so saying that wasn't a smart move but whatever I WANTED OUT! Okay so as I was trying to do this I was working as fast as I could but got error messages on something about not correct user and all this shit. Finally another supervisor of mine, we call him Thacker, help me out doing a lot of the work for me and he got it done! Oh my GOD THANK YOU FOR DOING THIS FOR ME! It felt so good.
So just when I thought I was about to let her go...
"So my school email will be on my blackberry right?" she said just not wanting to go.
"Yes mam it will go to your blackberry." I said, you can really tell that I'm just wanting to let go now.
"So I just sent an email to my school email and it's not showing up."
"It just takes a while for the first messages to work and provision correctly." total bull from my side but it sounded pretty good.
I didn't even ask if she needed anything else.
"Okay then you're all set, thanks for choosing Sprint!"
*RELEASED CALL*
Tuesday, November 29, 2005
The Call
She wants to get her gmail (google e-mail) to her blackberry. I wasn't sure if the google offered pop access for her so I was very cautious to tell her something if it wasn't true. So I had to kinda go out of my way to find out if gmail was pop accessible. That took me a little time but found out that it was. So I was trying to get her to set up her email account to integrate it with the blackberry she was having problems but then when I asked if she I could try to do it she said it was alright but that meant that she needed to give me her gmail password. Ok I tried and YEY IT WORKED! Oh man she just totally relaxed after that and started telling me about her friend and how he was so cheap and such. She turned out to be a very nice lady. Joan was her name. After a while she just started to get relaxed and wanting to know about all the features and junk I just told her about it and said if she wanted to know more it's in her manual and stuff she knew that I wanted to leave but she was ok I helped her much and she told me that it was people like me who they need for this to have her feel comfortable get her to calm down. It really made me feel good about myself. The call took an hour I got down at 8:00 I was schedule to leave at 7:30...
Friday, November 25, 2005
Thanksgiving @ The house!
Thanksgiving Pictures
My cousin, Tina is a strange one so the pictures might be very random and junk. So it started out really slow I haven't ate anything all day waiting to eat later when everything got there. MAN I WAS STARVING!! Whatever well kids were all in my room playing video games or using the internet talking to one another I was bored of course no one my age had came over yet. So I was just browsing the Internet until people were around to talk to. I guess Tina and Kevin came and we were comparing each other's phone. At first I thought I had an awesome phone, BUT MAN! My cousins has dope phones too! Man my phone looks weak now! yeah yeah so anyway day was boring just watch tv talking to people and it got to the point to watching MTV's Making the band and looking in the newpaper catelogs for things to get for Christmas and stuff like that. So it was so busy and the men were getting drunk downstairs we hear them "Let's go drinking man" making us laugh a bit. They all didn't leave until like around 3 something and I went to bed at like 4:30 havint o work at 8 the next day... That's my Thanksgiving. I didn't even watch the Charlie Brown Thanksgiving this year... oh well.
Wednesday, November 23, 2005
New Yorkers are MEAN! You know what I'm saying?
Thanks for calling Sprint together with Nextel Blackberry support my name is Otis, may I have your first and last name please?
MY God! Rita Watson!
Ok and your blackberry phone number?
I already told you this! It's 152-555-2929! What else do you want MY BLOOD?
Uhh No Just your blackberry model type
7520! I already TOLD YOU!
Uhh were you transfered to me or...(Thinking she might have gave this info to another Tier and having to repeat herself)
No, It's just everytime I call you I have to give this information! Isn't there a way that it would come up for you so you don't have to ask all the time?
Sorry but we have to make a different ticket every call
Well that system is fucked up!
I'm sorry i can't do anything about that... and can I have the state you are currently at?
NEW YORK!!
(You know what I'm saying?!)
She was soo mean I didn't know what to do. I helped her with her problem though so whatever. She wasn't even greatful damn new yorkers! You know what I'm saying? Yeah so talking to people on the phone isn't the greatest thing especially when you really don't know much about what you are trying to fix for them. At times they already know what's up more than you they just don't have the ability to do it. You know what I'm saying? Oh well I'll get the hang of it, they should just give us all blackberries to know it better even if it was for like a month or something that would be great! You know what I'm saying? Anyway I'm done talking so Thanks for calling sprint!
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...... YOU KNOW WHAT I'M SAYING?!
Wednesday, November 16, 2005
On the phones now!
Wednesday it was paired the first couple hours and then they thought that we can go solo on the calls. I was so scared I could hardly get the greeting out correctly. I had some calls that would take like an hour and a half because I really didn't know what to do with them and had wave some of the people down to help me out a little. I think our training sucks because most of the problems I was having is finding what I needed to help them. We are suppose to use this website thingy in our server and it was soooo hard to navigate through it I mean the search engine you have to be so damn procise. like if you were looking for (adding blackberry data plan) you can't say plan data or blackberry data. You have to enter exactly blackberry date plan. It's ridiculous stupid. I had this call that they wanted to remove the blackberry email and data plan out of their blackberry and we're not able to do that because it's a blackberry and it's required to have a data plan but seriously why would you buy a blackberry without having the ability to email and use the browser?! They were very upset and I had to get a SME to tell them off. Finally they gave in and paid for the 34.99 plan. Whatever! Anyway it's very difficult and I was actually stressing trying to get them all working again.
Monday, November 14, 2005
Last day of training!
We all had to go to the Cafeteria they had at EDS for our Graduation Ceremony haha it's so funny but whatever! They had a lot of people involved in this group and EDS is very proud to have this Sprint/Nextel thing going on for them so that's why they're making such a big deal for us. So we had a ceremony and we walked through the people and gave them fives like an NBA lineup thingy. People were just walking through them like they're embarassed or something whatever. We were forever clapping until everyone was called my hands were really red by the end of that. When they called my name I didn't even hear through all the clapping. Anyway I ran through them giving them lows not high fives and accepted my "diploma" for passing the training course.
OOOOOH Great thing happened OH YES!! There was an award at the end for most knowledgeable and YES! Joe (the guy I REALLY REALLY HATE because he thinks he knows EVERYTHING!) Didn't get the award!! HAHAHAHHA it was this asian dude that got it for our class! HAHAH oh man if you saw the face he had! HAHAHAH oh it felt soooooooooooo good!! I think I might be related to him because his last name is Cam. I'm related to many asian people I don't even know most of them. So after the cake and ice cream stuff I sat back at my table and emailed Sonny and junk and talked to my fellow co-workers via instant messaging. We started to use our phones we have to talk but the people told us we had to get off of them so that didn't work. Ok so I think I'm done... Tomorrow is going to suck I don't think any of us is prepared for the calls we're going to have.
Tuesday, November 08, 2005
It's Tuesday so far sucky!
Yeah what else oh on Monday we had to take this damn stupid ass test that was suppose to teach us how to be a good worker and help stop the turnover rate or soemthing. I don't know but we had to get an amount right and all this stuff. I felt so STUPID! I had to go over the exercises like 3 times each while almost everyone was almost done then when we did our test part I took it like 4 times! and it sucked because 3 times I had like 17/30 and you had to get 18! I'm like OH COME ON! Yeah I felt really stupid that day. I don't know how we are going to be ready to take calls next week because we have not learn a lot of anything and nothing is going right in the class there should be a wait on us and another training week for us because it is just not going right!
Update: Wrote this before I read Olivia's comment on my previous post... Yeah I think I will stick it out It's something I can relate more to than working at the library.
Thursday, November 03, 2005
Training Day 4
During lunch I ate at their cafeteria and ate with some of the people in class man I felt young! It was just weird so I left the table as early and went back to my desk and listen to my ipod. Working there isn't so great and Sarah said there's opening at the downtown Library I would want to leave but it's like I just started and they are losing money if I left for the training and the stuff like that, I don't know they were explaining it to us. Well Nothing fun happened sorry to waste your time reading this.
Tuesday, November 01, 2005
Training Day 2
I forgot to bring this up when I went to the restroom today the guy using the urinal started farting like crazy! I washed my hands real quick and got the hell out of there!
Monday, October 31, 2005
Day at new job!
The first thing he did was to write our name down on a piece of paper and a number between 1-10 I picked 8. Turns out that's the number of things you have to say about yourself to the group! DAMN IT! I don't remember what I said just a lot of crap it's not important but it looks like there's a lot of people that was from the army and stuff and knowledgeable about computers. Ok these two old men are freakin stupid! I don't know what but they kept talking like they know so much about computers and shit and it just got to me it's like shut the fuck up! They would keep interrupting the dude and stuff, and it's like dude he's explaining not you bitch! One of the guys sat two seats next to me and he try to tell me how to put a site on my favorite places! OH MY FUCKING GOD! I think I know how to put things on my favorite places! I was sooo annoyed I just wanted to go up to them and just slap them. Just everything they said just wanted me to just hit them I wanted them to just shut up! Anyway only a 30 minute lunch break!? That sucks big ass! I got 45 minutes at TJ Maxx that's perfect I think. Anyway I didn't like my first day and as the guy was talking I kinda nodded off because I was tired I slept early too well earlier than normal I slept at 2.
Monday, October 24, 2005
kinda boring weekend
So went home, family was over including my cute little cousin Molly. Sophia you should have been there because she was the best that night! When I got there she totally smiled at me and greeted me at the door with a big hug. Some pictures of her that night is at the picture site so go there! So yeah Rosie wanted me to do her banner so I had a little "photoshoot" with her and I thought her hair was too boring so I thought hey let's use the fan! It worked great! So after we were finished I played with Molly a little more and then they finally went home.
Sunday I didn't work for some reason I usually always work on Sundays, but good thing I didn't! I woke up at 4pm isn't that crazy? I was like WOW! Ok so I ate capoon (spicy noodle soup) and it was good. Later though I guess everyone was at my uncle's house and some of the kids came over. They were loud! I showed them a picture of Rosie that I fixed and she looked pretty good in I'm always impressed with my photoshop skills. So later tonight I started Rosie's banner OH MY SHIT! It looks great I love it! You can view it on my main page. It's a sky blue color because Rosie's site is that color but she changes it a lot but that's what it's going to be right now. I showed it to everyone that was online at the time I was proud of my work so I want all of ya'll to look at it! It actually didn't take me that long to do it either, maybe because I'm playing around with it all the time that I know what I kinda wanted to do. There's some stuff that I would like to go back on but it's kinda too late to do it now but it's good I love it! That's it.
Thursday, October 20, 2005
NEW JOB!
Friday, October 07, 2005
Another Thursday night with Sarah
she came to my house at 7:30 and she was suppose to go to her Church lesson thingy at 8. This girl ditch the preaching to buy some shoes! Sarah really doesn't have shoes she thinks she can make it with only flip flops for the rest of her life. It was really cold that day and she was still wearing flip flops. So yeah she called the elder dude to say "I'm not going to show up." Something about her being in "Indianola" (South of Des Moines and her church was in the west side.) Our plans were to get shoes then head over to watch Batman Begins at this one theater. Well when were heading to Merle Hay Mall got a call from Sophia to drop her CD off, her place is far on the west side so it'll be a small inconvenience but whatever. Sarah was talking to Sophia and she missed where she wanted to go so we had to turn around and stuff, she's easily distracted. ok so we got her shoes and were heading to Sophia's house to give her her CDs. She wasn't even there! So Sarah just left it on ther door step.
We only had a little time to get to the theater on time so we took the interstate and we actually made it ON TIME. I was really hungry and I really hate popcorn but ate it anyway because I was hungry and like 3/4 of the bag I got really grossed out and just didn't eat anymore. The Movie was good I liked it that's a movie I'm going to burn when it comes out. haha. In the middle of the movie I really needed to pee but I really didn't want to miss anything so I actually held it in I was struggling in my seat but I won't let the pee take over me. I probably hurt my bladder that night but oh well. Yeah so when the movie was over I totally just walked out and went to the Restroom. I think that's where I lose my bloody iTrip thingy that allows me to play my iPod using the radio and stuff. It bothered me but oh well I can get another one. haha Funny thing! So there was a Star Wars Movie Poster just sitting on the bench in the front... Sarah has this unhealthy obsession with Hayden Christensen (check out her journal blog). So she it took and we ran out the door. Uh oh... The people were out there changing the posters for their next movies. hahah all I heard was "Hey are you stealing my Poster!" hahahahahhaahhaha great! Oh another thing about Sarah is she is addicted to stealing! Started very young for her when she use to steal TV Guides, and then Virtual pets from her store she was working at, Restaurant Menus...(don't ask). So yeah she had to stop I thought it'd be funny if we just went to our car and drove hahah but oh well. I was embarassed for her more than she was for herself. It's good.
So later I was still hungry because popcorn just sucks. We went to Jimmy John's and they messed up my order and gave me vegetarian! NO MEAT!!!!!! ME NO LIKE NO MEAT!!! I told them and they got me a new one that was great! Sarah's bread was burnt ha they like to burn bread there or something because the first time we went the bread was sooo hard that I didn't think I liked that place. It was just that night I guess. My breat was great though it was soft probably because the screwed up my order before. So we left and went to walgreen nothing interesting about that place and went home good day. No Wal-Mart thank you Sarah!
Sunday, September 04, 2005
Sarah's Birthday!
Monday, August 08, 2005
VEGAS BABY!
Sonny really missed out on our Vegas trip I say because he spent 2 full days at Green Valley Ranch for the EVO tournament. I was kind of upset that I spent a whole day there the first night because DUDE IT'S VEGAS! So the next day I did not go there at all. We went to the room to wait for Sonny to go eat but he didn't even arrive until like almost 3. He didn't take Sarah's phone there either. We were kind of worried because we're in a city that we aren't familiar with and who knows what goes there and it's not like Sonny has lots of street smart he stays at home and play video games all day.
Wax Museum at the Venetian was something else man I had lots of fun playing with those wax celebs. Dude another thing about that is there was a haunted house we had to go through. I was expecting that but the little kid that went in with us was so scared he held he didn't lift his head at all, also we went through like this nasty curtains that smelled like BO it was just gross... funny thing is the monster that scared us last kept following us to the exit and went straight to the restroom. haha.
Chinatown sucked! All it was, was a bloody strip mall of asian stores. I was hoping for like a whole block of asian people like a real china town. We totally left that area and waited for a cab ride back to the strip.
Sunday, July 31, 2005
Sonny's Birthday
Okay now we're at Prairie Meadows, it's not so bad I've been there like 3 times now. I didn't gamble at all that night because dinner totally got all my money. Sonny actually went to the tables (We're all afraid of the tables) but he sure did lose his money quick! haha oh well it was a nice experience. I hope I don't get scared at the tables at Vegas! Well I'm done typing until next time. TO BE CONTINUED...
Monday, March 28, 2005
Happy Easter!
Sun was coming down fast so we had to hurry and take the kids home for an Easter egg hunt. man we got a lot of candy to hide in my backyard and there were lots of kids. i didn't expect there to be so many kids i didn't know there were going to be neighbor kids well not even my neighbors but my cousin's neighbors. Man they totally took raped my backyard. no candy was left on the ground and it looked like my backyard was littered with garbage but they totally cleaned it up.
Later in the day this kid that was maybe in high school he was very tall it was weird. he was half asian/white so his tallness came from the white side. he asked to use my computer to talk to couple of his friends on AIM i was like sure why not... next thing i see he was browsing through my harddrive, what the hell? dude that's my stuff i don't want you to be lookin at my stuff that's rude! I even told all the other kids there and they agreed whatever i thought stupid foo he even had the never to just go on IMESH and download some more music. what the deal that kinda got me annoyed.
Another thing that got me kinda upset is that I was like i didn't really have much to do there with all these kids and so i called Sonny and asked if he wanted to come over. I know he didn't want to come over by his they way he talked but he was like i don't know if my mom would let me... whatever I told him to tell her that we are celebrating easter over here so come over, which we were, but he was being a little bitch so i was like uhh whatever. I can already tell how he was going to be. He's so stubborn that if he made up his lines he won't budge AT ALL! Whatever I'll just be here by myself talking to little people for the day.
Friday, February 04, 2005
Thursday night dinner and a movie
Finally in the theater the girl that was working the ticket booth thing use to work at TJ Maxx with me and had to go crazy when she saw me. I'm like oh ok yeah nice to see you... we got to the theater and lucky for us, no one else was in that theater. AWESOME! so we were totally just watching the movie like we were at my house or something just talkin at normal talkin voice. Man that chili dog really got to me I was fartin' up a storm there and I think Sarah wasn't happy about that oh well haha. Well the movie's pretty good not so bad 'cept I had no idea that, that Zhang Ziyi or whatever was going to be in it. MAN she's in all these Chinese import movies. well yeah that was my day not so fun i guess... but decided to write about it anyway ok well I'm out.