Wednesday it was paired the first couple hours and then they thought that we can go solo on the calls. I was so scared I could hardly get the greeting out correctly. I had some calls that would take like an hour and a half because I really didn't know what to do with them and had wave some of the people down to help me out a little. I think our training sucks because most of the problems I was having is finding what I needed to help them. We are suppose to use this website thingy in our server and it was soooo hard to navigate through it I mean the search engine you have to be so damn procise. like if you were looking for (adding blackberry data plan) you can't say plan data or blackberry data. You have to enter exactly blackberry date plan. It's ridiculous stupid. I had this call that they wanted to remove the blackberry email and data plan out of their blackberry and we're not able to do that because it's a blackberry and it's required to have a data plan but seriously why would you buy a blackberry without having the ability to email and use the browser?! They were very upset and I had to get a SME to tell them off. Finally they gave in and paid for the 34.99 plan. Whatever! Anyway it's very difficult and I was actually stressing trying to get them all working again.
Wednesday, November 16, 2005
On the phones now!
Thei first day on the phone was not so great we had a partner the first time on the phones and we were taking turns on the calls. The guy I paired up Tyler was such a slow typer and just watching him made me very annoyed he was doing the two finger thing. So that day was not so great I felt that I was not doing what I wanted to do to get what people wanted and at times I felt so stupid that the customer knows more about the blackberry than I do I mean I really think they should give all of us like an actual week and not an hour of using the blackberry or something because I dont' know what it does when I tell them to do something with it. so first day on phone sucks!
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First off, your work sorta sounds cheesy, a graduation?!? Hahahahaha!! That's funny, but kinda cute, gets you motivated and stuff. I'd be nervous too, doing what you're doing. Especially when you're not that knowledgable about the product and the system, and you're the one who's supposed to be helping the customer, not the one being helped. But hang in there, the first few weeks will be tough. Once you start getting more comfortable with phones, the product, and everything else, what you do at work will be redundant and you'll get so used to it, it'll all be a breeze. Good luck, see ya next month!
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