The Call

Let me tell you about this call that actually made me feel good about myself. Ok thing was is that I got this call at 7:00. This lady is soooo mad at the people that has helped her she's been transfered to 3 people before me and no one can help and she was really just thinking of just totally just sending the blackberry back and leaving sprint or nextel whatever we are. Anyway when I got the person who transfered to me she was talking to me making me feel nervous about the call how she was so upset about being transfered and they are not able to help her out and how she's been on a call for 3 hours another day before... I was kinda like uhmm ok... you can send her over I guess... She was MAD oh my goodness! She was telling OK ALL I WANT IS TO HAVE THIS PHONE ACTIVE AND HAVE EMAIL! THAT'S ALL I WANT TO ACCOMPLISH TONIGHT! I was uhmm ok so I checked her account and everything seems to be fine. Ok so I finally asked her what does it say on the corner of the screen. OFF. OH MY GOD SO SIMPLE! Ok just click on the icon where it says "turn wireless on" ok she did that OH MY GOODNESS FINALLY PHONE SERVICE! It was so simple just a click of a button what that problem down. Now she's finally cooled down and started to be really nice to me. SHE LOVED MY NAME. So now her email that's where it gets tricky.

She wants to get her gmail (google e-mail) to her blackberry. I wasn't sure if the google offered pop access for her so I was very cautious to tell her something if it wasn't true. So I had to kinda go out of my way to find out if gmail was pop accessible. That took me a little time but found out that it was. So I was trying to get her to set up her email account to integrate it with the blackberry she was having problems but then when I asked if she I could try to do it she said it was alright but that meant that she needed to give me her gmail password. Ok I tried and YEY IT WORKED! Oh man she just totally relaxed after that and started telling me about her friend and how he was so cheap and such. She turned out to be a very nice lady. Joan was her name. After a while she just started to get relaxed and wanting to know about all the features and junk I just told her about it and said if she wanted to know more it's in her manual and stuff she knew that I wanted to leave but she was ok I helped her much and she told me that it was people like me who they need for this to have her feel comfortable get her to calm down. It really made me feel good about myself. The call took an hour I got down at 8:00 I was schedule to leave at 7:30...